Returns & Refunds

30 Day Easy Returns

United States Customers

Returns must be unused, neatly repackaged in original packaging, and in original condition within 30 days of delivery. Return shipping costs may be deducted from your refund. Returns must be arranged with our Customer Service Team.

• Contact [email protected] to start a return.
• Include your order number and a copy of your order confirmation.

International Returns

Please return your like-new items with undamaged original packaging to the address below noting the following:

• Return postage and any associated costs or taxes are the responsibility of the customer.
• Please include a copy of your transaction email or order details.
• Keep proof of delivery. We recommend sending as tracked delivery. We will not be responsible for or refund lost packages.

Returns address: BGreater Shoes LLC, 8 The Green, Suite A, Dover, DE 19901, United States

Any questions, please contact us at [email protected].

Refund Exceptions

We do not refund delivery costs. We will only refund delivery costs for products where we agree there is clearly a significant fault with the product.

We do not issue the refund if:

• The product shows signs of wear and tear and is not in a resellable condition (for example, being worn outside).
• Your order does not arrive due to factors within your control (for example, providing the wrong shipping address or phone number).
• Any re-delivery fees are the responsibility of the customer.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not as new, price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team ([email protected]) can advise you on whether we are likely to reduce your refund.

Refund Processing

We refund you within 14 days of receiving returned products back from you. We refund you by the method you used for payment. We do not charge a fee for the refund. We are not able to refund to a different card.

Your Rights

If you think there is something wrong with your product, you must contact our Customer Service Team: [email protected].